Tokai Rika Create (TORICA) is aware of the importance of appropriate management and protection of information obtained in the course of our business by which an individual such as a client or business contact can be identified (personal information) and ensures legal compliance in order to protect such personal information.
TORICA uses the personal information it has obtained appropriately for sales activities such as describing products (including new products; ditto below) in the following business categories (including exhibition guides etc.), negotiations on specification requirements or sales terms, product R&D, manufacture, shipping, delivery and installation, and related aftersales services and procurement, as well as customer management, contract implementation, and making contact on administrative matters. TORICA outsources some of its operations and may provide personal information to operational outsourcing contactors as required in order to facilitate smooth operations. TORICA also collects personal information from its employees and uses it for employment administration and personnel management purposes.
TORICA will never use personal information obtained pursuant to the above provisions for any purpose beyond that stated without the consent of the individual concerned. Personal information obtained by TORICA is used for the following purposes.
To give out information about the products and services offered by TORICA.
To conduct customer surveys for product planning and development or improving customer satisfaction.
To conduct operations needed for answering inquiries or providing speedy services.
For any other purpose specified when obtaining the personal information.
To respond to legal provisions and to notifications or directions from administrative authorities.
TORICA manages its gathered personal information appropriately and never discloses or supplies it to a third party without the prior consent of the individual concerned, except as provided below.
Cases in which personal information is necessary for the protection of human life, physical safety or property and in which it is difficult to obtain the consent of the individual concerned.
Cases in which personal information is especially necessary for improving public hygiene or promoting the sound development of children and in which it is difficult to obtain the consent of the individual concerned.
Cases in which providing personal information is necessary in order to cooperate with a national or local public institution or its outsourced operator and in which obtaining the consent of the individual concerned could impede the execution of the affairs concerned.
TORICA complies with all personal information related laws and regulations and conducts strict personal information management in a suitable security environment in order to prevent the leakage, falsification, loss, defamation or misuse of personal information. It also conducts necessary employee training and awareness activities on the correct handling of personal information.
To check your own personal information, please inquire to the responding office or to the contact office as separately notified by TORICA when you provided your personal information. If you do not know the contact office, or to inquire about personal information provided via the TORICA website, please fill in the online inquiry form.